![]() Trouble Looms for Company Websites The Evolution of Customer Loyalty The New New CIO Role: Big Changes Ahead Top Five Ways to Improve Customer Service in the Call Center while Controlling Costs Selecting a Knowledge Management Tool for Your Contact/Support Center CFO: IT's New Boss? 14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation How to Drive Intelligent Customer Conversations McKinsey on the Future of IT 1,656 Words on Nick Carr's The Shallows Strategies for Selecting Relevant Key Performance Indicators Mining the Contact Center for BI Gems From Deflecting Customers to Embracing Them Top Three Reasons Why Self-Service Doesn't Cut It ![]() Worldwide enterprise IT spending across all industry markets will grow 2.9 percent in 2010 and surpass $2.4 trillion, according to Gartner, Inc. Analysts said that all industries are continuing to return to growth after a challenging year in 2009, when IT spending by vertical market totaled $2.3 trillion, a 5.9 percent decline from 2008. Gartner recommends that technology and service providers target high-growth industry segments through 2014, as well as undertaking further analysis of large, slow-growth segments for unusual growth opportunities at the subindustry segment level. However, Gartner advised technology providers to exercise caution with regard to the economy and its impacts on enterprise IT markets.
IT Markets Beat Expectations in First Half of 2010, But Double-Dip Recession Might Spoil the Party
![]() As mobility, online communities and social networks collide with globalization, support organizations find themselves in the eye of the storm. This white paper discusses the eight megatrends transforming customer support organizations today, and best practices to make the most of the unique opportunities each megatrend presents. Get your copy today>>
How to Give GR8 Service & Have Your Followers ‘Like’ You in All Social Channels ![]() Sep-05-2010 Intel to Buy Security Software Maker McAfee for $7.68 Billion Sep-05-2010 Gartner Highlights Four Myths Surrounding IT Self-Service Sep-05-2010 Optimism Among Private Company CEOs Dips Slightly in the Face of Regulatory, Political, and Economic Uncertainty Sep-05-2010 The (Better) Future of Tech Support Sep-05-2010 Trouble Looms for Company Websites Sep-05-2010 |